From the moment guests approach the hotel up until the day they check out, hotel operators work tirelessly to go above and beyond for their guests, making sure their stay is one to remember.

Customer service is key to achieving excellence and providing a superior experience for guests. But how does this customer service look in the face of digitization?

In this ever-competitive marketplace hotel operators are more commonly adopting the emerging technologies available today. To not only give them that edge over their competitors, but to ensure that their guests desires are exceeded – providing them with the ultimate “home from home” experience.

Whilst many hoteliers are adopting specialist AV systems to accelerate in-room entertainment and improve customer service, so many are not and are being left behind. A fully integrated AV system will not only benefit guests, but completely advance the internal processes of the hotel too, resulting in a transformation of operations from the inside out.

In-room entertainment; streaming services, on-demand TV, bring your own device

Allowing guests as much control over their hotel stay experience as they would have at home. Enabling them to connect their own device to the TV to watch personal content, movies on demand, video on demand, as well as all available TV channels and movies on their mobile device, giving flexibility to take the entertainment with them wherever they are on the premises.

Full integration with PMS; manage bookings and reservations within hotel

Smooth, trouble-free automated billing and ordering for guests of services, movies, TV packages, food, drink and more.

Customisable user portal to reflect hotel brand

Allowing hoteliers to create a truly bespoke and unique in-room entertainment experience for guests, as well as increasing brand awareness by promoting the hotel’s image as a forward-thinking brand, both technologically and aesthetically.

Additional advertising revenue streams

Allowing hoteliers to manage in-room guest information, promote services, special offers, facilities and up-sell to guests in-room and around the premises via digital signage and touch screen displays.

For further information, or to discuss your Hotel Audio Visual project in more detail contact us today E: sales@ivctech.com T: 01935 432 121

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